If you are unhappy with the product received or need to exchange for a different size or colour, please return to the LakeSUP office within 21 days of receipt. Any sale items must be returned within 7 days of purchase for a full refund. Any items which are returned must be received back at our office new and unused, with original packaging & labels attached in a re-saleable condition. Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria.
we cannot be held responsible for any items lost in the post.
Please make sure to send all parcels 'Signed for' to ensure a guaranteed delivery.
Please make sure to call us first on 07766010048 to discuss any returns.
Please send all packages to: